Rental Kharma
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Jordan the 2021 A+++ CSR Jordan at TeamRentalKharma
I am retired and my part time job decided to cancel all of our already scheduled Holidays work schedules for 5 days. That may not be a bad thing for some but for me it was awful situation. I was not able to have any money for Christmas gifts or pay off my end of the month bills. I was still grateful my grandkids are all healthy. This caused me to rethink how I could pay my bills. So I called to cancel the bill and ended up speaking with two separate CSR. The first was a gentleman who I cancelled with first. I got my receipt by email and decided to call right back and I ended up speaking with the second CSR and I explained my circumstances. She stayed on the line while I looked for some information. I told her since I could not find the document in the moment, she said don't worry I can call you back in a few minutes. I told her give me 10 minutes. She called me back in 10 minutes and helped me out because she had done some researching. Jordan the CSR, was able to cut my payment in half since I was a senior and she would be able to move my payment date out. I told her that I would be able to keep this monthly payment. I have not seen such a beautiful spirit in a person in the CSR field for awhile. Jordan is a breath of fresh air and brought me to tears because I was having a challenging time that day. I just want everyone to know.