White Stores - The Outdoor Living Store
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Shattered glass delivered, incompatible furniture. No response/resolution 1 week after disastrous delivery!
Stayed in to receive delivery of garden table, chairs, parasol set. Garden table glass was shattered, with hundreds of shards of glass everywhere (including amongst the chairs). Parasol and base are incompatible with table. Tried to return, only told we'd be charged as it's not fault (despite it showing on webpage as a recommended extra). I get that mistakes happen, but no response from after sales team 1 week later is unacceptable. Broken furniture still sits in our garage, which we can't use (due to all the broken glass in the heavy packaging, which we can't move). Writing this view in the hope this is fixed soon, before we apply for a credit card chargeback. Really disappointing.