Economy Energy
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Just to echo everyone else - Avoid!!
Just to echo everyone else. Avoid this company. I am also locked in a four month battle to get my overpayments credited back to me. Constant lies and palm off’s from members of staff. I have been told 5 times my payments will be processed soon and apologies there is a “backlog of payments to work through” I made an official complaint nearly a month ago and still no response from them, I have rung to speak with a member of the complaints team only to be told you can’t be put through directly to them. They have to contact you. Surely it’s not a good sign when a company won’t allow you to speak to someone directly about your complaint. I have escalated my case and I hope this gets a resolution but after reading all these reviews I feel I will probably end up out of pocket.