Economy Energy
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Unable to top up for 1month. Multiple Cuts to Electric Service as Meter Key card Supplied for the wrong type of meter, changeover from previous supplier, failed to update me
Unable to top up for 1month. Multiple Cuts to Electric Service as Meter Key card Supplied for the wrong type of meter, changeover from previous supplier, failed to update meter and p failed to send smart meter, smart pre pay non functional unless dual tariff, although offered smart pre pay, unable to top up meter for approx 1month, Frozen Food and in and appliances switched off so unable to charge mobile or chat with service provider. Unable to provide urgent timescale and unable to confirm warm home discount transfer of credit from previous supplier. Failure to support Disabled People, Freezing and Unable to Warm Home. Failure to provide timescales for solution. Failure to implement gas pre pay install. Horrific experience. Had to charge my phone in the car to request emergency credit x 2 as refusal to by supplier to credit meter with sufficient funds requests of 50GBP and refused to apologise, refused goodwill funds. Refused to provide sufficient information to client about how to top up meter. Failed to offer app or online single fuel top up as advertised, impairing the disabled person, requiring them to go to the shop to top up.