Five Star Properties and Bliss Beach Rentals
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Subpar Rental Property|Reservations Excellent
Five Star Reservation and customer when reserving the home was Excellent!! The agent I work with was engaged, knew her job, and responsive. However, the Property Don't Worry Beach Happy is subpar. We've rented several beach properties in the world and is the least favorite thus far. We arrived on the property to find beach chairs and the location had not been set up. Was advised that we would have to wait until the next day. I called the office. The Male (I have his name) was very nonchalant. In his response, he stated to me "whatever ever" which was very upsetting. I blew a fuse... He had the setup done the same day. He states the young man on the beach was new and didn't know what he was doing. Again. the property was okay. We were not able to use the elevator as the instructions provided stated to hit the call button. There was not a call button to be found. Outside patio furniture by the pool was old, dry rotted, and needs to be replaced. The grill has NEVER been clean. We could not use it as it was filled to capacity with water and some other foreign objects. Whatever it was it was despicable. Lastly, at 7:45 am the morning of our departure… some of my guests were leaving as they had earlier flights. A gentleman “vendor” for 5 Star Properties wanted to know if he could come to the back and clean the pool. I asked my guest(s) if they were through with the pool. They stated “no” as we had until 10 am to checkout. Their flight wasn’t leaving until 2 pm. The gentleman then stated that it would only take him 15 mins to clean the pool. He was pushy. I then advised that no, we have the home until 10 am. His response to me, “Fine, I will not be coming back” and he left. Very poor customer service. At the end of the day... We had a great time with the mishaps.