SI
Sixt
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Got there
Got there, waited 1 hour in line. When I got to the front I was told Sixt had canceled my reservation and I would have to rent a BMW X5 at 750 euros instead of the Fiat I had reserved for 150 euros. I was there for business and a quick check told me that the wait for another car elsewhere would be at least 3hours. I took the BMW. Later Sixt informed me that they hadn't canceled my reservation and that my contract (in Italian only!) proved that I had requested this upgrade and additional insurance! My appeal to Sixt in Milan and at the headquarters in Germany have been met with unsatisfactory refusals to even look into the matter. The absolute worst rental experience I have ever had by far.