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Worst customer service and cleaning EVER
I booked for 10am due to the fact I had to be out by 12 and the agency had showing from 12:30. The 4 cleaners got there at 11. If wanted 11 I would off booked 11. 15 minutes late I'm ok with but 1 whole hour. 4 persons to clean a small two bedroom and it still not clean there were places that was not even touched and I have pictures as proof. Jennifer is the worst I've been in Customer Service since the age of 18 to present and would never be as rude as her. But when I sent in the photos of the finish job I got a call from one of the cleaners and then from Theresa follow by an email from Jennifer. Whiles I was not asking for the £190 that was paid upfront I did ask for 75£ back as the worl was not done properly. Whiles they on the other hand wanted to keys to go back and finish which if I still had the keys sure with pleasure but I no longer had access so that left me feeling back as the house was being viewed in a half way clean manner to say. As cleaners this was not a good job at all. I WOULD NOT USE OR RECOMMEND THIS COMPANY TO ANYONE. Oh they even offered a 7% I think it was off of my next clean, hahaha that's a joke this company needs to learn how to clean before they take on cleaning job