NZ Discount Car Rentals
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Failed to return deposit. Avoid at all cost!
Failed to return deposit. I have previously used this company without issue, but my recent experience was extremely disappointing, leaving me feeling frustrated and massively out of pocket for no fault of my own. In August 2024, I rented a people carrier after returning to New Zealand due to the passing of my father. One of the tyres on the vehicle was barely legal and one of the doors would not open or shut properly, which raised safety concerns, especially as I was travelling with my wife and 3 young daughters. Upon returning the vehicle on 11th September 2024, the staff at the office were unable to refund my $1000 deposit due to an issue with their card machine. I was assured the deposit would be returned to my card within a few days and would be back on my credit card by the time I arrived back in the UK, but this never happened. Despite sending multiple polite emails and follow-ups, I have been met with nothing but excuses, passing of the buck and no resolution. Even after mentioning legal action, there has been no effort to assist or resolve the issue. This has been the worst travel experience I have ever had, especially during a difficult time for me and my family. As a frequent traveler to New Zealand, this level of service is unacceptable. I will not be using this company again and strongly advise others to avoid them as well. I’m my current opinion I have been defrauded. It’s unfortunate that such poor service has tarnished what should have been a straightforward rental experience. Beware.