EM
Emerald Cruises UK
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Beware!! Emerald changes ships without notification
We received our paperwork a few days before our cruise departure and found out that we’re not cruising on the DESTINY ship. EMERALD changed our ship to SKY. We booked wanting to go on a newer ship and now we’re going on an older ship. Called EMERALD and they said according to the fine print they can make this modification to our cruise. Ok, BUT WE WERE NEVER NOTIFIED OF THIS CHANGE. We’re screwed because we leave in a few days. They offered nothing other than we’re sorry. This is how terrible EMERALD treats their customers so BEWARE of their lousy business practices.