FOCO
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Really poor experience
Really poor experience. I ordered a pair of slippers as a Christmas gift but discovered they were two inches smaller than other slippers of the same size and couldn't possibly fit. I contacted customer service to advise of the fault and request an exchange for another pair, yet despite long and unnecessary communication, which included photos being sent of the clear sizing issue, the advisor would not cover the return shipping. Bizarre and absurd experience. Would not recommend.