Kick Health
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Deceptive, Discourteous, and Not Built With Empathy (Gaslit)
The company advertises 'same-day prescriptions from expert doctors' in their social media ads but fails to deliver on this promise. As someone who has used other telehealth providers like Circle Medical (which genuinely offers 24/7 service), I expected my Sunday submission would be processed that day for my Monday medication needs. When I realized the provider wouldn't review my case on Sunday, I promptly emailed and messaged to cancel the visit. Despite my proactive communication, they charged me and refused to process a refund. The most concerning part was my interaction with the founder after providing feedback. Instead of addressing the service gap, they responded dismissively: - Claimed I was 'the first person ever to complain about this in tens of thousands of visits' - Deflected responsibility by saying 'We are not urgent care' - Questioned where they promised '24-hour service' (though their advertising clearly states 'same-day') - Stalked my personal employment background (“you work in banking”) to use as combative tactic in trying to tell me I’m wrong? (Highly inappropriate and uncomfortable – we’re talking about YOUR business/service, what I do for a living is not relevant) For a company that markets itself as being 'Built With Empathy' and backed by 'People Who Care,' the response was surprisingly defensive and unprofessional. For reference: Cambridge Dictionary defines 'same-day' as 'a service that is provided on the same day that it is ordered.' And while we're sharing definitions, Empathy is defined as 'the ability to share someone else's feelings or experiences by imagining what it would be like to be in that person's situation.' Something to consider for a company claiming to be 'Built With Empathy.' I'm sharing this experience so other potential customers can make an informed decision about their healthcare provider. There are other telehealth options available that truly deliver on their promises and care about feedback from their customer base.