Acorn Estate Agents
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Deceitful and bunch of liars!
I am writing to warn you about how deceitful and unprofessional this letting agent (East Dulwich) can be. After purchasing a property we discovered that Acorn have failed in their duty of care to collect one set of keys (for the letter box) from the previous tenants. I first raised this issue on the 10th of March, and I was told that the missing key had been posted inside the letter box. I later found this to not be the case. In order to gain access to my letter box, (which I'm sure you will understand was quite urgent, since it may have contained important documents regarding our property purchase), I employed a locksmith at my own expense - with their approval. I spoke to my solicitor who said that this payment should be taken out of the tenants' deposit. I confirmed this with Acorn who said that they would contact the previous landlord. I don't know why my solicitor had to intervene before they can do something about anything - when it was clearly their tenants who created this problem in the first place. It took until May 26th for a cheque to be sent (11 weeks!!!), on which date it was sent to the wrong address. They allegedly sent it to the locksmith's address but the locksmith never received any cheque from them nor any letter addressed to my name. And as to why it was sent to locksmith - knowingly I've been pestering them about the refund still baffles me. I have tried many times to contact Acorn to process a new cheque but to no avail. It is not a large sum of money, but Acorn has consistently ignored and lied about this refund. This problem has been going on for almost 4 months but they still give me a shallow "we will chase this for you" response. Not only did this agency fail in their duty of care with regards to the keys, they went on to send the refund to the wrong address, and further, to ignore my attempts to contact them about it for many weeks now.