Affinity Water
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If you can’t do your Job then don’t do the Job!!
I came home the other evening to find the pavement dug up in front of my pathway preventing me from initially accessing my front door. I then had to ring family inside to help me. I had NO Warning that Affinity Water were going to be blocking my right of way! I finally got in to my Home to find a leaflet…. ‘Good News we have fitted your Water Meter’ As I have never asked for a Meter I rang them to explain. The Customer Service Agent baffled me with ????????. I wasn’t happy with his excuse & asked for a Manager to ring me to discuss. A Manager rang me the following day & still baffled me with different ????????. Clearly they don’t all sing off of the same Hymn Sheet! She explained that Water Meters were being installed in my Area & I was one of the last to have it amongst my Neighbours as it has now become Government Legislation. (Maybe it would be helpful if they changed the wording on their Leaflet). I complained about right of access being blocked & how long would it be like that? She responded 3 working days……Great! After a worthless phone call I noticed the Workmen arrive about 1/2 hour later. They started doing whatever they had to do but didn’t finish it (so still no access) but what they did do was leave a great mess 🤬🤬 The pavement was covered in Mud & so was my Sons Car. I rang back again to Complain which was another worthless phone call. The Workmen did return later to finish the work but still left the pavement a mess & my Sons Car is still FILTHY. I now have to get it washed before I can continue trying to sell it. Not a happy Bunny to say the least.