Karissa Acres

Nov 2, 2020

Poor updates an customer service

Pretty disappointing. I was not informed when my stuff was being delivered they did not update it at all. It said it had not been delivered yet but was actually delivered to the wrong building 2 days ago and if I had been informed it was being delivered I could have went an tried to track it down. So now after waiting 2 weeks for one item I have to wait 2 more days to be refunded because they have to wait til the shipping date before they can do anything, even tho fed ex has already confirmed that it was delivered!! I dont think I should have to wait any longer! Just disappointed I get it takes a little longer with everything that's going on but to not be informed an there site to keep saying not shipped when it was an now I have to wait even longer is ridiculous