Lems Shoes
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Customer service is terrible
I bought two pairs of boots through their website and only received one. When I asked for a refund, I was told they couldn't help me because I didn't purchase additional insurance at checkout. So they don't actually guarantee that your order will get to you unless you pay more money. The customer service representative was incredibly unhelpful. I've lost over $300 and have no other choice than to request a chargeback through my credit card company.