Red Rock Estate & Property Management
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Couldn’t manage a traffic cone! Avoid!
I live in a block of flats in Colchester where Redrock ‘manage’ the outside areas. There has been a consistent rat problem which has now turned into an infestation for the past 3 years. There are 6 bins provided by the council, some of the bins have lids on, others don’t. Due to the layout of the bin area, 2 of the bins are inaccessible to most of the residents. This means that the other 4 bins get overfilled. The fact that the bin area is open and isn’t contained with a roof means that birds peck open the exposed bin bags, strewing rubbish over the floor. This has caused rats which as most people are aware are a health hazard. The rats have, for the past year, been nesting in nearby cars and chewing through the electrical wires causing hundreds of pounds worth of damage. This happened to my car and is now a write off due to how much it will cost to repair!! I have contacted Redrock many times about the problem with the bin area and asking them to make it more accessible and to do more than just setting a couple of traps. After my emails being ignored, I finally got a response this morning blaming the residents and stating that they are doing all that they can. Whilst it is the responsibility of the residents to place their bin bags in the bins, 2 of the bins are inaccessible to most residents. The bin area (which consists of a broken fence) needs to be completely redone with a roof and doors to prevent birds and rats. This would be considered to be doing “all that they can”. However, Redrock do not seem to care that, despite charging a small fortune for ‘maintaing’ the outside area, are not willing to fix the root cause of the mass rat infestation and the fact that rats are causing hundreds of pounds worth of damage to residents cars. Shocking service and incredibly poor management!! UPDATE* in response to Redrocks reply: I did NOT say that I throw my bin bags over the fence in the hope that they land in an open bin. What I did say is that this is the case for some residents (not myself) when the other bins are full and this is in regard to the 2 inaccessible bins due to the poor thought out layout of the bin area. Please do not mix up my words to suit your narrative!! Setting up a few rat traps which are not properly maintained is not the solution. The bin area needs either relocating or ripped down and build again not just with a shoddy fence but in an enclosed area.