Carolina Cabin Rentals
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Disappointed In Our Riverside Retreat
We rented the Riverside Retreat in Boone from 2/9/22 - 2/16/22. Nice on the inside for an older home however... Our party was unable to get into the cabin using the entry code which was emailed to us. I tried to reach the agency for approximately one hour with no response. Finally, we received a text from someone who gave us a totally different code than the one we had been given. That was baffling. The driveway and parking area was hazardous. We had driven two 4 wheel drive trucks as advised but there is no appropriate vehicle for a solid sheet of ice. At one point a driver slid under his vehicle trying to get in his truck. We had to walk on this ice to unload our luggage and our groceries. We had to make a trip to the local Walmart to buy several large bags of a rock salt substance which worked really well when it was spread but we should not have been responsible for this. The house was fairly clean but Christmas decorations still up in mid February which gave us the feeling no one had cleaned recently. Had to pick up a few dead bugs and spiders and vacuum the rug in the main living area which was covered in dried mud. There was a lovely dining table for 10 and sleeping arrangements for 10 people but we had one small frying pan to cook in. There was a baking sheet in the cabinet with the outline of bacon from the last person who used it. There was one other pan that was covered in burnt food which we opted not to use. We bought meats to cook on the grill, another "amenity" that did not work. The grill temperature would only go as high as 160 degrees. The cabins we have rented in the past were all well stocked with cooking supplies and utensils. We looked everywhere for the fire pit, another "amenity". Found it after 4 days way down the mountain from the cabin. My husband took his computer as he works from home. There was zero WiFi. Someone did come up to check on it but when they left we still had zero WiFi which lasted for the entire trip. We had no cell service. The house phone did not work. No way to contact the rental company. Hot tub took 24 hours to get to a temperature warm enough to get in. The pool table was a must for the older children but the pool sticks were old and not well made. Again, we traveled to the local Walmart for pool sticks. Overall, not a good experience. Won't stay there again. We have used Carolina Cabin Rentals in the past and had a good experience but this trip was definitely a disappointment.