Spyder Active Sports
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Spyder customer service is beyond terrible
I ordered a ski jacket from Spyder online for Canada costing me $450. Received it and the fit was too small, so I returned it on the same day and repurchased a larger size. They have the most terrible customer service for a company that is so high end and pricy. I received an email saying my return was accepted, but no word was given on a refund. So, as any customer would do, I emailed the company to follow up - and no response to my email in > 48 hours. Today, 14 days after returning the jacket, I called their customer service and they show they never received it although I have an email confirmation from spyder saying they did receive my return as well as the tracking number to confirm! They said it can take up to 30 days to issue a return of payment. In a digital age, this is insanity to charge such a large amount of money for a product that is considered high end, yet offer the lowest form of customer support. Me and my family will never purchase spyder equipment again because of this experience.