April

Jun 16, 2021

Disappointed in this property

We rented this beach home for 7 days for our annual Summer trip to the Destin area. This home is in a secluded location in a gated community with a pretty decent ocean view. A very beautiful, private beach was only a few minutes drive away. Unfortunately, we found this rental to be in need of many repairs and a good deep cleaning. The couches were very dirty with black stains on the cushions and there were dead bugs laying in the floor. The tile floor in the master bedroom is missing lots of grout and is continuously losing more with each step. Tiles are making cracking and popping noises with each step. Twice we had to pull sharp pieces of grout from our feet. The headboard needs to be secured to the wall because every movement causes it to bang into the wall. This house is older and dated so these things are inevitable BUT this is clearly noticeable if someone is actually inspecting the property or properly cleaning it. The master bathroom has baseboards with water damage, peeling paint and black spots. Bedrooms have doors that are cracked, missing finish and peeling. The twin bed bedroom door does not close correctly. The bunk beds downstairs did not have a ladder to climb up into the top bunk. The fridge in that unit had what look like rust stains on the front and did not cool properly. The outdoor area is fantastic, but is in need of pressure washing and painting. There is also a hazard near the sliding doors that several people tripped over the uneven section. I take no pleasure in leaving a poor or negative, but I think for the price point that this unit is being rented at that these repair are inexcusable. We certainly would not have paid what we did had we been aware of these issues. We come to Destin every year and we have not encountered issues like this before this was also our first time renting with FiveStar. On a positive note, the kitchen is fully stocked with dishes, utensils, pots, pans, etc.. the stove and microwave are new and worked great. The air conditioner cooled the house adequately. There were even box fans in the closets to use as well. The tv in the living room and master bedroom were nice and large and worked great. The kids were able to use the Wi𝔣i and they also enjoyed the foosball table. This rental does not have trash pickup. You have to drive your trash down the road to the dumpster on Monday and Thursday. On Monday the dumpster was full as they put a sign up on it NOT to put anymore trash in. I called the management company and they took care of it right away by having maintenance come and get our trash from the outside cans and take away. At the end of the day We would not rent this property again or recommend. This home has huge potential and with a few fixes can be worth the price being asked. I hope these things are checked out and can be repaired. I also have photos of the things I stated above if the property management would like to see.