Pinoy Tourism
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Request for Full Refund – Travel Insurance Issue
Request for Full Refund – Travel Insurance Issue am writing to formally raise a concern regarding a travel insurance policy I purchased on March 27, 2025, from your Deira branch at Al Ghurair Centre. The agent who assisted me was Ms. Patricia. Before purchasing the insurance, I clearly informed Ms. Patricia via WhatsApp that the policy must meet the requirements of the VFS checklist for a Malta visa, which states that the insurance must cover both UAE residents and non-residents. Ms. Patricia confirmed that the policy covered both, and based on her assurance, I proceeded and paid AED 499. However, on March 28, Ms. Patricia called to inform me that the insurance does not cover non-UAE residents, which directly contradicts what she told me earlier. She also mentioned that cancellation was only allowed before 7 PM on the day of purchase. I reminded her that I had already provided all the requirements and the VFS checklist in advance, before she processed the policy. When it became clear the insurance would not meet the visa requirements, Ms. Patricia herself advised me to cancel the policy, and I did so immediately. I then requested a refund and followed up multiple times. On April 21, Ms. Patricia informed me that the refund would be processed on April 25, but when I visited your office, thay agree to refunded only AED 170,I not take money. even though I paid AED 499. I strongly believe this situation is not my fault. The mistake happened due to incorrect information provided by your staff, despite my clear communication and documentation. Because of the Eid holiday and the urgency of my visa, I had to buy a new insurance policy from another company for AED 2,183. I am therefore requesting a full refund of AED 499, as the issue was caused entirely by staff error and miscommunication. Attached are the WhatsApp messages and screenshots supporting my claim. Bill To Mr. DILDER HOSSAIN Invoice# INV-PT-8290 Invoice Date 27 Mar 2025 Terms Due On Receipt Due Date 27 Mar 2025 P.O.# SO-08897 Sales person PATRICIA MARIE CRUZ Total AED 499.00 Total In Words: UAE Dirham Four Hundred Ninety-Nine Thank you for your attention to this matter. I look forward to your prompt resolution I sending email also support @pinoytorisom.com.