Navy Professional
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The kindest service
I purchased the Helen cuticle nippers last year. I sent them off on Friday to be sharpened and paid £9.99 online. I received a call on Monday to say they was unrepairable and requested for the £9.99 I paid to be refunded. I was heartbroken as I used these nippers for every set of nails and fell in love with my navy collection. With Christmas being just a few weeks ago I wasn’t in a financial position to replace them just now. This morning I opened my door to a delivery. A brand new set of Helen cuticle nippers and a lovely card inside to say sorry my nippers were unrepairable and enjoy my new pair as a gesture of goodwill. I couldn’t believe my luck. After having a bad morning this certainly made my day/week. Thank you so so so much navy! Your kindness is so appreciated.