Sandy

Sandy

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Sandy

SO

Soothing Home

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1 out of 5 stars

Not true to refund policy

I ordered two sets for our sofa and recliner after having read all the positive reviews and reading their version of their return policy. I did get the order quickly and was impressed with the material and ease of use. However, unfortunately for us, our furniture isn't traditional and didn't fit well. I notified the company that day that they were a fit. I heard back in a few days that they would give me a partial rebate and I could keep the covers, totally missing the point, totally missing the point.To make a long story short(er), I declined again requested a refund. Three weeks+ later, after we jumped through numerous hoops, we received the repacking label. After another week (or more), they issued a refund.