Amisol Travel Norge
View company profile →
We booked a trip with Amisol
We booked a trip with Amisol, after we have arrived the destination, Amisol’s local guide told us we were downgrade to another hotel because of overbooking. This is the first thing, why waited until we have already arrived after 5 hours flight to tell us? Yes, then we were not able to cancel the trip as there were only flight back after a week since the destination was a small island. Also during our stay, on all the booking platforms the hotel we booked still showing available rooms all the time. We asked Amisol why, but never received a reply. Amisol’s local guide told us we could claim the price difference and compensation after the trip. But when we came back, Amisol refused to refund the price difference which was 6000KR and only wanted to give a compensation of 1400KR. The hotel we are sent to was shabby and bad location that we had to go up and down 100 stairs each time to our room compare to the hotel we booked which was new and located right on the beach. this is a scam that Amisol keep tricking people to book a nice hotel but send them to a bad one by using an excuse of overbooking and lying about refund the price difference. Why should we accept a so called compensation of 1400Kr when the price difference is 6000Kr ?? And price difference & compensation are completely different things! If you bought a dress online cost you 1000 but received a complete different one which the price is 200 and the seller is telling you that because the one you bought was sold out so they just sent you this and they will refund you only 100 to close the case, does that make sense to you? Will you agree? We have submitted all the evidence including emails with the local guide, Amisol is clear about the case but still refuse to refund. Amisol, if you are willing to do the correct thing, you should contact us, instead of keep lying in the comment. This is a public platform for everyone to write their true experience.we are not here to seek for justice as we have sent the case further to related authorities, we are here only to share our experience and give a warning to people who might consider to book through Amisol. To those who are thinking a package trip, if you do not want to experience the same and ruin your holiday, there are many other travel agent to consider, we have used Ving, Apollo, TUI…never had any issue as we had with Amisol!