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I booked my car in Sarajevo
I booked my car in Sarajevo, Bosnia and Herzegovina long time ago via Discover for June 24 to July 10 and unfortunately choose Union even I have had other companies with same rental conditions. When we arrived at airport location agent immediately complained we are early 1/2 hour (even on agreement was flight number and time of arrivals) and we have to wait because car was not ready yet. At that time was very hot on the airport parking lot. OK but in the meantime another customer arrived and she wanted to return the car but because parking was full she asked him to come out and help her. He got out with water spray bottle and clothe. He started spraying her car and drying it looking for small scratches doing that slowly and talking some nonsense. At the end I was so frustrated I cancelled my reservation and rented car with other company and because now is full season I have to pay much more than initially. But to drive a car and think about some small scratches or stone chips and get charged for that ... no thank you.