eCapital Freight Factoring
View company profile →
Invoices not being closed on time
I am having same problem with invoices not being closed on time. I sent an email to my collection analyst to inform them about the payment as well as included the details of payment but it has been 6 days no reply. I send email to Collections still no reply. I had collection analyst Nicole who is no longer working with ecapital he was amazing who always replied on time and was able to close invoices and told me these invoices are incorrectly applied sometimes but i really have to reach out to eCapital to let them know that hey this invoice is paid by broker and why its not closed and then they start checking on it but it is not my job to inform them every time and they should be on top of it. Currently i have 2 open invoices paid by broker 11 days ago but no one is replying or investigating that where is invoice applied and fix it. Ecapital can we work together to fix the issue that my company is facing so that in future we have no issues like this and can I get dedicated account collection analyst who is responsive and atleast reply to me as since Nicole left i have not good experience. Today I got reply from Retention Manager that My account manager has to work with me as a team and keep open communication. If my account manager had helped me with this why would i reach to contract team? It shows me ecapital does not value my business with them as i asked them if my collection analyst can be changed to someone who is responsive and close the invoices on time so that i don't have to keep reaching out to them but tgey even did not try to fix the issue or change the collection analyst as attaching email screenshot. If someone from upper management give me a call i really appreciate it.