Castles Estate Agent
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Palmers Green Branch 🤡
In our experience, Castles Palmers Green should be avoided if you are a seller or buyer. We were unfortunate enough to be shown around twice by someone who is somehow, breathtakingly a ‘senior’ something at this estate agent. On the first viewing he showed us something tatty, in a passable location, and even so, there started the tedious and typical estate agent spew of factual inaccuracies, including that the value of that ramshackle space was going to double in 5 years. He soon stopped his clownish assertions when countered by someone else’s far more substantial experience in a related sector. His follow-up was a patronising call in which he didn’t seem to know the price of the property he was selling, and then condescendingly advised not to see too many properties in case of confusion. Safe to say we explored other options and if I were the vendor I would be very disappointed by this person’s conduct. Latterly, we saw another property, which we were reticent about seeing considering who we might have to interact with, but took a chance and sadly met the same over-aftershaved sales person. After seeing the second place we had to call him the next week to give feedback, then when I promptly placed an offer, he didn’t have the courtesy to let me know what the outcome of it was and that it was under offer - I had to call weeks later to hear this. He didn’t even ask me to increase my offer! After requesting a call from the manager he instead called back apologising, saying he went to another local branch and therefore had limited access to emails. Baffling that in this day and age a person loses access to emails whilst working in the same company, but at another branch. He can’t possibly think people are as intellectually dense as he appears to be! If you choose to sell with them, please be aware that they lose access to email quite easily, and your sale may not progress due to an agent going to the bathroom or sandwich shop, and not having the capacity to pass things over to colleagues or pick up their own work with paying customers. If the so-called estate agent put more stock in communicating facts, behaving genuinely, following up leads and getting back to buyers who offer their money for properties Castle’s are apparently trying to sell, rather than trying to show off his gaudy trinkets of pretend (rented) wealth, he might be a more personable and successful agent.