Internet Ink
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Lie to customers, steal money and sell used products as new!!
I purchased an item and it's performance was so poor as to be unusable. I contacted Internet-Ink who told me to post it back to them for a refund. Even though their returns policy didn't specify I was liable for return postage I paid this anyway (they have since changed the returns policy and lied about when they did it - I have a dated copy as proof). Then they emailed to say they weren't issuing a refund as I didn't supply the boxes outer sleeve. They needed this so they could sell it as new to some other sucker even though they knew I used it and found it to be unsatisfactory. That was over a month ago and they have not refunded me for the item, or the postage (relevant consumer law says they are liable in these circumstances) and have KEPT the item aswell! So now I'm out of pocket for the item, the return postage and packaging AND the money I spent on the item itself! I've tried claiming money back through Paypal, but when they responded to the case Internet-Ink included several lies about what has happened. Truely company NOT to trust and should be AVOIDED at all costs! You have been warned!! EDIT: Regarding the response below; This is actually lies. I contacted Internet Ink to inform them the product did not work as described (not that I simply didn't "like it" as they have claimed). Once they received the item back, they DID NOT issue a refund, they KEPT the item AND my money then CHANGED the terms and conditions published on their website to say that postage was not covered for exchanges (i have copies of before and after). As the company continued to hold my money i was FORCED to contact Paypal who reviewed the case and returned my money to me - Internet Ink HAD NO INTENTION of doing so and would have been happy to steal my money. AVOID, AVOID, AVOID!!!