Friendly Rentals
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Avoid at all costs
The apartment was satisfactory, even though it had an odour of dampness that never went away. It was the Dali IV, in Barcelona. On our second day there, while me and my friend were out of the flat, someone came in with a KEY, took money from both our bags, put all wallets they touched back in their respective backs, zipped them closed and locked the door back behind them. We didn't realise the theft until the next day, when both our amounts of money were missing, while my ipad and my ray-bans were still where I'd left them. We called friendly rentals and they hang up the phone on me, "because I was upset". I called back and they assured my it was not one of their staff. No matter what happened, I knew I was in a bad position, as I couldn't prove that our money was tehre before and now it was gone. The staff at friendly rentals told me they would send out a locksmith to change the lock. They did and the guy who came assured us that it couldn't had been an "old tenant" of the flat, as an old tenant wouldn't have been able to make a duplicate of the key (they would need the special card that is held by friendly rentals). He installed a worse lock than the one before and left. We went to the police to report the robbery and the translator had a 10-hour waiting line in front of him. He politely asked us to bring a spanish-speaking person to help us complete the report; we called friendly rentals and they refused to send someone out. In the end, after going to the poliec every day and not being able to complete the report, we decided to not let them waste any more of our time and tried to have a good time anyway, carrying everything that we owned -that was of any value- with us from then on. Since coming back, even though they assured me the deposit money would be refunded into my account within 7 working days, this hasn't happened. I've spoken to them more than 4-5 times and, each time, I get intimidation and rudeness, giving me different stories as to what is happening with this "preauthorisation", telling me it's "my bank's fault", that I should "ask my bank to release the money" and more stories like that. The fact remains: they have charged me for the damage deposit money (200 euro) and they have not refunded it. It goes without saying, we left the apartment in mint condition, as we'd found it. They are, by far, the worst company I've ever had the bad luck of having to deal with.