Smallwood Home
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Quality has gone down.
Second time ordering and completely disappointed. Their quality must have gone down significantly since the first time I ordered from them. My first order was 4, 20 x 30 prints that came out great. The quality is decent enough for such large prints especially compared to the printing companies suggested by professional photographers. They weren’t perfect but were still great for the price ($220 before tax). Second time ordering was specifically for Christmas presents. A lot of these bad reviews seem to be regarding Christmas presents. It seems like they got really busy and quality took a hit. I ordered 2, 20 x 30s and 2, 8 x 10s. The larger prints came out fine but the 8 x 10s came out blurry/pixelated. One of the photos I used, I ordered in both large and small sizes and the large print was fine but the small print was blurry/pixelated. Clearly a printing quality issue. I reached out to CS and they seem to be giving everyone the same bad response. “Your custom photos went through and passed our QC. Therefore you aren’t qualified for a refund or reprint.” Really unfortunate since this was an affordable printer that used to be decent quality. I could’ve printed my 8 x 10s at CVS at probably a better quality for a fraction of the price.