Brett/Robinson Vacation Rentals
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Virginia and the Phoenix Hotel and Suites is very RUDE
I have been staying at Phoenix condos for over 20 years. This past weekend we booked at the Phoenix Hotel and Suites. Virginia was the clerk that checked us in and I don’t think there is a more UNFRIENDLY person on earth. She acted as if our breathing bothered her. We did arrive early and were hoping for an early check in but boy did that NOT happen. We completed all the paperwork and my questions were answered with her short snide responses. She told me I would get a text when my room was ready, which I have yet to receive. I asked her what time the room would be ready and replied with the utmost snarl “4!” I saw a box of masks on the counter and asked Virginia if the masks were for the guest. She said “two per room” so I tried to get only two out of the box. Well, when I pulled them, several fell into the floor. She said nothing....so I reached down to pick them up, there was about 10. When I stood up, her hand was outreached toward me and she said once again very rudely “here, I have to throw them away now.” I then asked her where the facilities were that we were told that we could use until the room is ready and she just nonchalantly pointed to the restroom which was outside. Feeling very unwelcome, we walked back to our car. My son and 3 other family members that were with me needed to use the restroom so I told them were to find it and myself and the other adult with me soon walked in behind them. As soon as Virginia saw us, she proceeds to question us about the boys suggesting that we had too many people with us. I assured her that as a registered nurse with a bachelors of science, that I could read, write and count and that not everyone who was “walking” with us was sleeping with us. After the front line encounters I have had recently with COVID-19, I was looking so forward to this little weekend get away and the arrival was extremely disappointing. I bragged to my friend that was with me about the Phoenix facilities as she had never been. Needless to say the first impression was awful. My friend’s mother was hospitalized in critical condition the night before we were to check out so we were up all night on the phone with family and the medical staff at the hospital where we live. On check out morning, we woke up at 9:55 am, 5 minutes before we were to check out. We went to the desk told Virginia what happened and she said you can have until 10:30. She didn’t care at all!!!! We packed as fast as we could but of course we weren’t done by 10:30. We paid almost $600 for 42 hours in this room so yes I expect to be treated with the utmost respect and just some common curtesy. (Check in at 4 and out by 10) I’m still floored by the way we were treated.