Travelocity
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We booked a car hire through…
We booked a car hire through Travelocity with Drivalia Heathrow. On September the 13th this year, l paid $646.47 £495 through Travelocity for a mid-size rental car from 9th of December to the 27th for 18 days from Drivalia car hire. 804-834 Bath Road Heathrow, Airport, Hounslow TW5 9UH UK. This rental was paid in advance and paid in full with no additional charges due on arrival. The pick-up time was due to be 10 am, but due to poor weather, the flight was delayed for an hour, and we arrived at 11.10am. We were told by the rude Drivalia agent that they did not have a car for us, but that if we paid another £450 and a £1500 deposit, in addition to the £495 we had already paid, that they would find us one. When we requested our money back he refused. We lodged a dispute with them and Travelocity who then replied they would not help.