Richer Sounds
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Silence is not Golden
A very mixed experience with the purchase of a Panasonic TV. Friendly help in the shop from Tony and Zac on a Tuesday this month seemed worth a five-star review. When I phoned the next day to ask for advice on linking my new TV to my HD recorder, Tony did his best to offer help over the phone but without success. I asked if there was a TV engineer who could assist at my house and he offered to come himself, which I thought was very impressive and commendable. He said he would be in my area on the following Monday and would phone on Sunday confirm a time. He actually rang on the Monday morning when I was out and left a message and his personal mobile number for me to call back to confirm that I would be in for his visit later in the afternoon. This I did. However, there was no response to my two calls and a text. I phoned the shop the next morning and my call was answered by Tony. He simply said he been busy doing other jobs and brushed aside my query as to why he hadn't let me know. He then said he could come over on the following day but it would be after 5.00pm because they were doing a stock take and he would call me beforehand to let me know a more exact time. Again, no call and no visit. I waited a day and then texted him again but, as I expected, there was no response. I find this lack of communication all very bizarre and not a good advertisement for Richer Sounds' customer service, I'm afraid.