Pelican Water
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Big waste of money
We needed a filtration system for our well. The one we had used a resin filter and a salt-based water softener. We did not like the subtle salt tasting water and we discovered Pelican's advertising offering a salt less system that will give you drinking water that tastes better than bottled water. This is NOT true, and you get to find that out after you have spent several thousand dollars. Pelican came to our house, tested the water and suggested a $5k plus system. After installation, the water tasted OK, but was brown colored. They later said that we have tannins, therefore we need a tannin removing system that uses salt. We now have the same crappy salty taste that no one likes, but with an additional difference; the maintenance routine for the old system only required adding salt. The new Pelican system not only requires salt, but also requires adding chlorine almost every week, changing the sediment filter every 2-3 months, and replacement of very expensive parts on the chlorine mixing system. In addition, the beautiful, chromed tanks will also need to be changed in a few years. Please don’t let them fool you. Addendum: I just received a reply from Pelican. They are clearly not even reading their own notes well. The system I got initially was not to deal with Iron, it was what Pelican recommended TO DEAL WITH MY WELL WATER as a whole, based on the testing that was done before suggesting anything. I guess you did not charge for the additional equipment for the tannins after you realized your mistake. I wanted a salt less system that would provide good tasting drinking water. Nobody at home likes the weird tasting water from this system. We still need to buy bottled water. The elements inside the stainless steel filters will have to be changed in a few years, wether I wax the sleeves or not. You should study a little bit about your own products before answering complaints. Buying your product was a very expensive mistake.