Chase Hattan Watches
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Good value and service
Bought a Rolex Lady DateJust from CH, the pictures seemed to show marks on the watch and bracelet, when I queried this James confirmed that the watch was yet to be polished, a few days later James sent me updated pictures which showed it in very good condition so I bought and received it a few days later. There was quite a bit of play in the bracelet and when I queried this James offered to have it tightened and sent me a pre-paid next day postage label, the watch was returned about 10 days later. It was only at this stage that I set the watch as it was a birthday present for my daughter and discovered that the quick set date function wasn't working so I got onto James again who once again sent a postage label and said he would not only get the repair done but would arrange for the watch to be serviced which took a further 10 days or so. Whilst being surprised that the watch wasn't thoroughly checked, tested and polished prior to being listed I can't fault the aftersales service or the fact that I paid a reasonable price for a watch that has had a recent service and an extended 2 year warranty. On that basis I feel CH deserve a 5 star rating based on their obvious commitment to ensuring the customer is completely happy.