TTNC - The Telephone Number Company
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Deceitful business practice. Go elsewhere.
Absolutely shocking and deceitful business practices. TTNC added a paid "Dark Web Monitoring" service to our account on an "opt-out" basis, a service we never requested or wanted. While they claim they sent a notification, it was buried in an unclear e-shot marketing email. The "opt-out" was in fine print, making it extremely easy to miss. This is an extremely shady and deceptive way to do business. We later discovered this led to over £350 in charges for a service we never used. When we contacted them, the company's response was that we should have been checking our invoices more closely, completely ignoring the fact that they signed us up for a paid service without our permission, and have refused to refund. I would strongly advise potential customers to look elsewhere and be extremely cautious of any unsolicited services they may try to add to your account. I also urge existing customers to meticulously go through their past invoices to ensure they haven't been charged for hidden services. We are taking our business elsewhere and will be reporting this practice wherever we can.