Ocean Estate Agents
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Experience of selling a flat in Clifton
Ocean Sales were very efficient at putting my flat on the market and showing it to prospective buyers. However, once an offer was accepted, there was a slowing down, with an expectation given me that the process would take at least 4 months to complete. My first feedback is that Ocean did not provide good enough service to their client after the offer had been accepted. My first potential buyer pulled out after 11weeks. He was obviously dragging his feet and I suspected that he would not procede but was reassured by Ocean that he wasn’t a time waster’. I felt that Ocean should have undertaken more scrutiny about the buyer’s situation and kept on top of progress with conveyancing. My second complaint is that they encourage buyers to use their own conveyancing team at Ocean Lawyers, who take on new cases when they don’t have capacity. The process with my second buyer was so slow, which was unnecessary as the sale was straightforward. I finally completed my sale after 8 months with Ocean. Overall, Ocean as a business are overstretched and appear to take on more sales and conveyancing than they have the capacity to manage.