Japan Crate
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5 crates missed in 9 months, 3 more to go!
5 crates missed in 9 months, so I requested a refund. No can do, fella. Fresh out of stock on those. Absolutely frigid support who is unwilling to service the customer telling them that they are unhappy and disappointed with the service as a whole. Do not give them a dime. I understand COVID has impacted many businesses and they have tried to fix things. But when a customer indicates they've lost faith in your service and simply want to part ways as they are 100% unsatisfied, you need to listen to that. That's me, not trying to leave a poor review. Giving you an opportunity to provide good customer service by allowing us to part ways with a lesson learned. Now folks have to see this and question if they gift a sub to someone, will that someone receive their product? Will they be offered a hard time if problems arise? Will they listen and help provide the least painful option to its customers? No. No they will NOT. They will gladly take your money, gladly not offer ANY reasonable refund option, and then offer a year of waiting around for products paid for that might arrive.....might not! The real surprise each month should not be whether or not this Months crate will even make it to you.