Energy Ombudsman
View company profile →
Get in touch with the Energy Ombudsman
I would advise any consumer to get in touch with the Energy Ombudsman if you feel you are not being listened to and are challenging issues that are being ignored. I was assigned a case worker straight away and within two days the energy provider contacted me directly with a resolution. This had been ongoing for months with my account being put in debit, I was going to be out of pocket and still not being listened to. I collated all the evidence, uploaded on the Energy Ombudsmans website and the energy provider has now admitted fault. I have had my account credited dating back to 2023, also a goodwill gesture of £150 which will be credited to my account, an apology letter, I am led to believe a staff member will be retrained and a new meter will be fitted as the energy provider has been reading another meter. These energy companies still get off lightly and prefer to ignore their paying customers. I would not hesitate to involve the Energy Ombudsman in the future.