Energy Ombudsman
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Totally useless
Totally useless - after their review of all the information and upholding the case against BG they offered the exact same offer that BG themselves made, BG does not need to be good as the consequences for being poor are next to nothing and I believe they work on the basis that most customers will simply give up. Poor service should result in billions in fines especially where customers are routinley overcharged with the ultimate sanction of being barred from being an energy supplier. The onbudsman basically believed BG that the client only topped up on averasge every 12 weeks. Please show me any prepayment energy customers who tops up enough to cover 12 weeks energy. The organisation is a joke and should be disbanded. Learn from the financial services onbudsman and treat customers fairly.