Julia Hurrell

Julia Hurrell

Member since Invalid Date
1
Review
5.0
5 out of 5 stars
Average rating

Reviews by Julia Hurrell

CH

Chatham Footwear

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5 out of 5 stars

Brilliant customer service!

Well I don’t know what happened to the previous reviews but I’ve got to say that their customer service was exemplary! The shoes I returned got lost via a Hermes/Collect + shop who obviously didn’t know what they were doing. I chased my refund and had an instant reply. I quoted the receipt I was given but it was Hermes and should have been Collect+. I thought then I would struggle to get my money back but they refunded immediately and said they would try and track the parcel down through Hermes. Wow! As a pensioner I so appreciated this. My daughter has Chatham shoes and they are excellent. No issues at all.