Wittner Shoes
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Poor Customer Service
I ordered shoes online from Wittner and was sent sizes that didn’t match: one shoe was size 36 and the other was size 40. I requested a refund for the (full priced) shoes, and also asked that they reimburse the return courier fee given the mistake was theirs. They stopped responding to my follow-up emails. I called and left a voicemail but no one returned my call. I returned the shoes (which they refunded) and emailed them a copy of the receipt as proof of the return cost. While Wittner may not be legally obligated to cover the cost of the return courier, it would have been the ethical and customer-friendly approach to do so considering the mistake was on their end. Wittner’s customer service lets this brand down. I will not be purchasing from them again and will not be recommending them to anyone I know.