Talkpal
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Deceptive Trial and Poor Customer Service – Beware
I signed up for Talkpal AI’s trial and realized within a few days it wasn’t the right fit. I immediately searched for a way to cancel—nothing intuitive or accessible was available, so I contacted them by email on April 13, 2025, requesting cancellation. Three days later, they finally replied, which is unacceptable for an AI-driven company that touts efficiency. I reiterated in writing that I wanted to cancel and requested a refund since I had contacted them within what should be a valid trial period. Instead of honoring my timely request, they dragged out the process and told me a week later that I needed to cancel online (even though I had already asked them to cancel via email). I followed through and canceled online. Then, when I disputed the charge with American Express, their legal team twisted the story, claiming I hadn’t canceled in the “proper timeframe.” This is a textbook example of deceptive business practices: unclear cancellation paths, delayed responses, and fine-print technicalities used against paying customers. For a company that leverages AI, they sure rely a lot on slow human handling when it suits their interests. Avoid Talkpal AI. Companies that make it hard to cancel are not confident in the value of their product—they just want your money.