Tandem - Language Exchange
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Banned without explanation
Want to offset some of the positive reviews that Tandem is prompting people to write via their app. They deleted my account claiming I violated their policies and when emailed for clarification, one of their reps sent an incredibly nasty message just saying there was a rule violation, and that their decision was final and I wouldn't be getting a refund. I had to contact Apple and then my credit card company for a refund for the yearly fee. Incredibly poor customer service. I have a right to know why I was banned so that I can improve my behavior or dispute the other user's claims. Does someone really deserve to be cut off from 1 million other users because they have a disagreement with 1 user? Hope this app and the company behind it goes out of business.