Nibbling Baby Accessories
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Unlike stock photo - teether is NOT smooth
I purchased a Stellar Natural Wood Teething Toy expecting the teether to appear as the photo - smooth. I was quite excited to give this to my daughter but thought I should touch the rings before giving it to her. To my shock, the rings are rough, splinters could absolutely fall off. Unlike quality products from brands such as Lovevery, the wood here is coarse. This product is supposed to go inside the baby's mouth! Worse, I emailed Nibbling and had no response despite saying someone will respond in 2-3 days. I followed up again in a week, no response. This company and its product are beyond disappointing. Edit on July 28: Thanks for responding. "Dear Serena. We have already sent you on last Monday a replacement plus a crown teether as an apology. The product was clearly faulty and never happened before. Apologies again." I'm genuinely surprised as I purchased this on July 05, emailed Nibbling on July 08, followed up on July 15, called a few times with no response, posted my review here on July 24/25, heard back today July 28. I appreciate the company acknowledging the product is faulty, however here are a few things that does not sit well with me as it's quite blatant that I only received a response after my review. 1) I did not know about the apparent replacement sent until I read the reply here on Trustpilot today. Nibbling chose to reply here first instead of responding to my initial email and my follow-up. Moreover, the explanation given in my email is "I forgot to keep you up to date." This process is not good enough. 2) The initial teether arrived to me within 2 days after purchasing. If a replacement was sent out on Monday, how come I did not receive anything today, Thursday evening? If it's an apology, surely the replacement should be sent at an equal, if not superior, class? 3) It's been 20 days since I first emailed in, I've purchased plenty of other trustworthy teethers by now. My request for a full refund was not responded to. This company focuses much more energy on public image than actually sincerely wanting to help a customer.