KennCo Insurance
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outrageous treatment with threat of policy/procedures- unethical service
My recent dissatisfactory experience with Kencoo Insurance, As a loyal customer for four years, I was shocked and appalled by the treatment I received regarding my insurance policy. Despite faithfully renewing my policy without any issues, I was forced to cancel it due to passing my taxi exam. This decision was made without any opportunity for negotiation or discussion, and I was deprived of the no claims bonus rightfully owed to me for four years. Additionally, I was threatened with enforcement on my policy, preventing me from purchasing any other insurance in the future, which I found to be intimidating and coercive. This is unacceptable ethically to treat a customer this way, especially when I genuinely mentioned that I hadn't received my license yet and would inform them on the same date I received approval to cancel the policy. However, my request was declined, and I was threatened with enforcement, which I find to be a horrible policy and service practice. The lack of options provided to me and the rushed nature of the decision reflect poorly on the integrity and professionalism of Kencoo Insurance. Poor company policies and procedures resulting in mistreatment. Overall, my experience with Kencoo Insurance has been deeply disappointing, and I would caution others against trusting this company with their insurance needs.