EWT Water
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Utterly disfunctional. No service and no refund for 6 weeks
I have been ordering online every year from them since 2020. The order made online on 20 February 2024 (fully paid) did not trigger anything apart from the transaction on my credit card: no email, no sms message. A week later I called and received the "we could not find your order" response. So much for the "you can order our services online". Eventually, I complained online and received an SMS message on 1-Mar-2024 saying "your appointment date will arrive to you by SMS within 5 working days". Of course, it didn't. Needless to say, no appointment ever materialised. I called them about 10 times ("we are having difficulties dispatching your order"). In my last call (26 Mar 2024) I was simply asking for my money back. The person on the phone said "I can refund you now or I booked you an appointment on Friday". I double checked whether they are aware it's a Good Friday and they sent me the date via SMS. Naturally, it was a blatant lie and nobody ever turned up. Right now they are not answering my calls. Update: money eventually refunded.