Ancestry.com
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The customer service is terrible
The customer service is terrible. If you have a problem with your kit or do it wrong it's almost impossible to rectify. If your kit was a gift then the original person has to deal with customer service. An hour and half on phone and still no solution. Ended up having to purchase my own kit a second time. My sister's test was lost by Ancestry and that was never fixed by them. So a second kit was also purchased for her.