Centauro Rent a Car
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Avoid Centauro Alicante Airpot– Aggressive Staff, Refused Paid Booking Without Just Cause
Centauro Alicante Airpot I never received the car I reserved and paid for. While finalizing my rental, I overheard a customer next to me being pressured into buying extra insurance, despite already having Full Protection via Booking.com (as I did). I told them it wasn’t necessary — and for that, the Centauro employee (badge 29, 3-July-2025, 18:30) snapped and yelled “You don’t get a car today. Full stop.” No clear explanation was given. I was told to "mind my business" and denied the vehicle out of retaliation. They aggressively refused service, suggested I cancel (which I didn’t), and even threatened to call the police — which I welcomed. The police tried to mediate, but Centauro wouldn’t cooperate. Booking customers were treated worse in the queue system too — I waited over 50 mins while direct customers were helped immediately. I ended up paying much more for a last-minute car, lost time, and endured serious stress. The treatment I received was not only unacceptable it bordered on abusive. Disrespectful, aggressive, and completely unprofessional. Avoid at all costs.