AF
Affinity Water
View company profile →
Refusing to answer complaint
I've sent 3 Emails since 18/03/2025 to ask why my water bill has increased by 36% and only got automated replies. This is a failure under the Guaranteed Standards Scheme. The average increase according to the Martin Lewis Show is 23%. So I have asked for a review in case a mistake has been made. Update - 4/4/25 I’m not sharing personal details on this forum. You haven’t reached out. You just need to read and answer the 3 Emails I’ve sent you. I know you got them through the useless automated replies. Update - 8/4/25 I've sent Affinity persobal details via Trustpilot and still not had a reply from them. Look like they try and fend off negative comments on Trustpilot and refuse to deal with customers directly.