The TJX Companies
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On-line Orders/Website
I placed an order a couple of days ago. I just received an email notification two of my items were cancelled. One of the cancelled items was the main reason why I placed the order in the first place. I purchased additional items in order to save on the shipping charges. I called TJ Maxx's customer service to ask if I can order a sized up on the same item. After the rep asked a few questions, she then tells me my order cannot be modified or cancelled. I can understand if I decided to add an item or exchange this item with a totally different item, but I wanted to adjust my order based on the lack of efficiencies of TJ Maxx. Their website should have been updated immediately the size I wanted was no longer available. I would have ordered the next sized up at that time. Going forward, I will not be making any more on-line purchases with TJ Maxx.